Job Description
Are you ready to launch your career in a dynamic and supportive environment? Horizon Support Solutions is urgently hiring Entry Level Customer Service Representatives in Orlando, Florida. We are looking for passionate individuals who are eager to learn, grow, and represent our brand with excellence.
As a leading provider of tech support and customer engagement services, we offer a comprehensive training program designed to set you up for success. Whether you are a recent high school graduate or looking to transition into a corporate career, we provide the tools and mentorship you need to thrive.
Why You'll Love Working Here
- Rapid Career Growth: Clear pathways to management and specialized roles.
- Competitive Pay: Starting at $18.00/hr with performance-based bonuses.
- Modern Facilities: A collaborative workspace in the heart of Orlando.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming customer calls and emails with a professional and empathetic tone.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction scores.
- Data Entry: Accurately document all customer interactions and account details in our CRM system.
- Product Knowledge: Learn and utilize our product and service offerings to assist clients effectively.
- Team Collaboration: Work closely with team leads and support staff to improve service processes.
- Adaptability: Adjust to changing schedules and handle peak call volumes with grace.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree preferred.
- Experience: No prior customer service experience required; we train motivated candidates.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Attitude: A positive, solution-oriented mindset and a willingness to learn.
- Availability: Ability to work full-time hours, including weekends and holidays if necessary.