Job Description
Join our dynamic team at Global Solutions Inc. and launch your career in customer service! We're urgently seeking motivated entry-level professionals to join our growing team in sunny New Orleans, FL. This direct-hire position offers comprehensive training, competitive benefits, and a supportive environment where you can develop essential skills while making a real impact. If you're passionate about helping others and eager to grow professionally, this is your opportunity to thrive!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed records
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening