Job Description
Join TechNova Solutions in Oakland, VA and launch your career in customer service excellence! We're seeking motivated entry-level professionals to join our dynamic team immediately. As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support while gaining hands-on experience in a fast-paced tech environment. We offer comprehensive training, career growth opportunities, and a collaborative culture where your contributions matter. If you're ready to start your professional journey with a forward-thinking company, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn
- Must be authorized to work in the US