Job Description
Are you a motivated individual looking to start your career in a dynamic environment? Texas Tech Solutions is currently seeking a dedicated Entry-Level Customer Service Representative to join our fast-paced team in Austin. We value potential over experience and offer comprehensive training to help you succeed.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. Whether you are answering inquiries via phone, email, or chat, your communication skills will be key to building lasting relationships with our customer base.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full paid training program.
- Clear pathways for career advancement.
Responsibilities
- Answer incoming customer calls and emails in a timely and professional manner.
- Assist customers with product information, order status, and general inquiries.
- Log all customer interactions and feedback into the company CRM database.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Collaborate with the sales and support teams to improve overall customer satisfaction.
- Learn and utilize company software and internal systems effectively.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills.
- Strong verbal and written communication abilities.
- A positive attitude and a willingness to learn.
- Reliable internet connection and home office setup if remote.
- Ability to work in a fast-paced team environment.