Job Description
We are seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Austin, Texas. If you are looking to launch a career in a fast-paced corporate environment and have a passion for helping others, we want to meet you.
At Austin Growth Partners, we prioritize talent and attitude over experience. We believe in investing in our team members and providing them with the tools they need to succeed. You will receive comprehensive paid training, mentorship, and a clear path for professional advancement.
Why Join Us?
- Full paid training program provided.
- No prior experience required.
- Competitive hourly pay with performance bonuses.
- Modern office environment in the heart of Austin.
- Clear opportunities for internal promotion.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints and issues using patience and professional problem-solving skills.
- Update customer account information accurately in our CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Process orders, returns, and exchanges efficiently.
- Identify and communicate product feedback to management to improve service offerings.
Qualifications
- High School Diploma or GED is required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Able to work full-time hours, including some evenings or weekends if necessary.
- Strong interpersonal skills and a positive, team-oriented attitude.