Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Sacramento! We're seeking motivated individuals with no prior experience to provide exceptional support to our valued clients. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of California's capital.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing issues and service concerns efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we provide full training!
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset
- Reliable transportation to our Sacramento office