Job Description
Launch your career with no experience required! Coastal Solutions Group, a leading customer experience firm, is seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic London team. We provide comprehensive training and mentorship to help you thrive in a supportive environment. Perfect for recent graduates or career changers looking to start in a growing industry.
Why Join Us?
- Industry-leading training program with certification
- Career progression pathways to team leadership
- Modern office in Canary Wharf with flexible benefits
- Collaborative culture focused on personal growth
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service
- Adhere to quality and compliance standards
- Participate in ongoing skill development sessions
Qualifications
- No prior experience necessary – we train from scratch!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment