Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in a supportive environment! No prior experience is required – we provide comprehensive training to equip you with the skills needed to excel. At Global Solutions Ltd., we value enthusiasm, teamwork, and a willingness to learn. This full-time role offers a competitive salary, growth opportunities, and a vibrant workplace culture in the heart of London. If you're ready to launch your professional journey and make a positive impact on our clients, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Adhere to company policies and data security protocols
- Participate in ongoing training and skill development
- Support sales initiatives by identifying upsell opportunities
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn new systems
- Ability to work independently and within a team
- Reliability and punctuality in a fast-paced environment
- Previous customer service experience is not required