Job Description
We are looking for a dedicated Entry Level Customer Service Representative to join our growing team in London. If you are passionate about helping others and eager to start your career without prior experience, this is the perfect opportunity for you.
At TechStart Solutions, we believe in nurturing talent. You will receive comprehensive training and mentorship to help you excel in your role. We are a forward-thinking company committed to providing top-notch support to our clients.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical support team to resolve complex issues.
- Identify and escalate priority issues to senior management.
- Maintain a positive and professional demeanor in high-pressure situations.
- Participate in daily team meetings and training sessions to enhance skills.
Qualifications
- High school diploma or equivalent; no prior experience required.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a logical approach to customer needs.
- Reliable computer and high-speed internet connection.
- A friendly and patient attitude toward learning new software and processes.
- Ability to work full-time, including weekends and holidays as required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).