Job Description
Launch your career with TechSolutions Inc.! We're seeking passionate individuals for our Entry-Level Customer Service Representative role in Charlotte, NC. No experience required – we provide comprehensive training! Join our award-winning team and deliver exceptional support to our global clients while growing your professional skills in a dynamic, tech-driven environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary support platform
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office)
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends
- Passion for continuous learning and self-improvement
- Must pass background check and drug screening