Job Description
Launch your career with no experience required! Urban Solutions Group is seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic London team. We provide comprehensive paid training and a supportive environment to help you succeed. As a key member of our customer experience department, you'll build valuable skills while making a real impact. This is your chance to grow with a forward-thinking company that invests in talent.
We offer:
- Full paid training program
- Career progression opportunities
- Modern London office location
- Competitive benefits package
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company protocols and security standards
- Identify opportunities for process improvements
Qualifications
- No prior experience necessary – we train everyone!
- Strong verbal and written communication skills
- Basic computer literacy (Microsoft Office, CRM systems)
- Positive attitude and willingness to learn
- Problem-solving mindset
- Ability to work well in a team environment
- High school diploma or equivalent