Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career with no prior experience required! We provide comprehensive training and a supportive environment to help you thrive. This role is perfect for recent graduates or career changers looking to build foundational skills in customer relations, communication, and problem-solving. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture in the heart of London.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by collaborating with internal teams
- Document interactions and maintain accurate customer records in CRM systems
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team initiatives and process improvements
Qualifications
- No prior experience necessary – full training provided
- Excellent communication skills and a positive attitude
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and willingness to learn new software
- Strong problem-solving and multitasking abilities
- UK work authorization required
- High school diploma or equivalent