Job Description
Join MetroConnect Solutions as an Entry-Level Customer Service Representative and kickstart your career in a supportive, growth-oriented environment. No prior experience required – we provide comprehensive training to help you succeed. Our Oklahoma City team values fresh perspectives and offers competitive benefits, including health insurance, 401(k) matching, and paid time off. If you're a motivated communicator eager to learn, apply today to become part of our award-winning customer experience team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing product knowledge training sessions
- Contribute to team performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn new technologies
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license (for occasional off-site training)