Job Description
Are you ready to launch your career in a dynamic and supportive environment? Apex Support Solutions is currently hiring an Entry-Level Customer Service Representative in Jacksonville, FL. We believe in growing from within and are looking for motivated individuals who want to learn the ropes of client relations and sales without needing prior experience.
As a vital member of our team, you will assist customers with inquiries, process orders, and help resolve issues efficiently. We provide comprehensive training, mentorship, and a clear pathway for career advancement. If you possess a positive attitude and a willingness to learn, we want to hear from you.
What You Will Do:
- Manage incoming customer calls and emails with professionalism and patience.
- Provide accurate information regarding our products and services.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the sales and support teams to ensure client satisfaction.
- Identify upsell opportunities to enhance the customer experience.
Requirements:
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills.
- Strong communication and active listening abilities.
- Ability to work in a fast-paced team environment.
- Reliable internet connection (if remote work is available).
Responsibilities
- Manage incoming customer calls and emails with professionalism and patience.
- Provide accurate information regarding our products and services.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the sales and support teams to ensure client satisfaction.
- Identify upsell opportunities to enhance the customer experience.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills.
- Strong communication and active listening abilities.
- Ability to work in a fast-paced team environment.
- Reliable internet connection (if remote work is available).