Job Description
We are looking for driven, energetic individuals to join our growing team as Entry-Level Customer Service Representatives. At MetroCare Cleveland, we value attitude and work ethic over prior experience. We offer comprehensive training and a clear path for career advancement for those ready to learn.
If you are a self-starter with excellent communication skills and a desire to help others, we want to meet you. This is an excellent opportunity to start a stable career in a supportive environment.
Responsibilities
- Welcoming customers and visitors with a positive and professional demeanor.
- Answering and directing incoming phone calls to the appropriate departments.
- Assisting customers with inquiries regarding products, services, and account information.
- Processing transactions, payments, and returns accurately and efficiently.
- Resolving customer complaints and issues with patience and empathy.
- Maintaining a clean and organized workspace.
- Collaborating with team members to achieve daily and weekly sales goals.
Qualifications
- High school diploma or GED required.
- No prior customer service experience required; we provide on-the-job training.
- Strong verbal and written communication skills.
- Ability to work well in a fast-paced team environment.
- Basic computer literacy and ability to learn new software quickly.
- Reliable transportation is preferred.