Job Description
Are you looking to launch a rewarding career in customer service? Apex Digital Solutions is hiring immediately for Entry Level Customer Service Representatives in Jacksonville, FL. We are looking for motivated individuals who are eager to learn and grow within a dynamic team environment. No prior experience required—we provide comprehensive training and a clear path for advancement.
As a key member of our support team, you will play a vital role in enhancing our client relationships and ensuring exceptional service standards. We offer a competitive benefits package, including health insurance, paid time off, and a supportive work culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Utilize CRM software to log interactions and update customer account information accurately.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior management.
- Collaborate with cross-functional teams to improve service protocols and customer experience.
- Participate in daily training sessions to stay updated on product knowledge and company policies.
Qualifications
- High school diploma or GED is required; associate or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Ability to work independently while adhering to team goals and targets.
- Basic computer proficiency and typing speed of 35+ WPM.
- A positive attitude, resilience, and a genuine desire to help others succeed.