Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in one of the world's most vibrant cities! No prior experience is required—we provide comprehensive training to help you succeed. At Urban Solutions Inc., we value fresh perspectives and offer a supportive environment where you can grow professionally while making a real impact. Located in the heart of Manhattan, our company is committed to fostering talent and providing exceptional career development opportunities.
This role is perfect for recent graduates or career changers looking to build foundational skills in communication, problem-solving, and client relations. Enjoy competitive compensation, comprehensive benefits, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to improving customer experience processes
- Meet daily performance metrics including response time and resolution rates
Qualifications
- No prior experience required—entry-level candidates are encouraged to apply
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and a customer-first mindset
- Basic computer proficiency with ability to learn new software quickly
- Ability to work in a fast-paced environment with attention to detail
- Positive attitude and willingness to collaborate with diverse teams
- Authorization to work in the United States