Job Description
Launch your career with TechSolutions Inc., a leading tech support provider in Silicon Valley! We're seeking enthusiastic individuals to join our customer service team—no experience required. If you're a recent graduate, career changer, or simply ready to start fresh, this is your opportunity to grow with us.
Why Join Us?
- Comprehensive paid training program
- Clear career advancement paths
- Health/dental/vision benefits
- 401(k) with company matching
- Modern downtown San Jose office
We value attitude over experience. Bring your positive energy and willingness to learn, and we'll provide the rest!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base
- Process orders and update customer records
- Collaborate with technical support teams
- Document interactions in CRM system
- Meet performance metrics for call quality
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and team player mindset
- Reliable internet connection for remote options