Job Description
Welcome to Horizon Tech Solutions, a leading provider of innovative solutions based in the heart of Phoenix, Arizona. We are currently seeking ambitious, driven individuals to join our growing team as Entry-Level Customer Service Representatives.
Do you have a positive attitude and a desire to learn? You do not need prior experience to apply! We are committed to nurturing talent and providing comprehensive training to help you succeed in a fast-paced, rewarding career.
As a vital part of our customer-facing team, you will play a key role in ensuring our clients receive top-tier support. We offer a competitive salary, health benefits, and a clear path for advancement within the company.
Responsibilities
- Client Interaction: Respond to incoming customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Issue Resolution: Listen actively to customer concerns and provide accurate solutions or escalate issues to senior staff when necessary.
- Product Knowledge: Complete comprehensive training on our products and services to answer questions confidently.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
- Feedback Collection: Gather and relay customer feedback to the management team to help improve service quality.
- Team Collaboration: Work closely with colleagues to ensure smooth daily operations and support team goals.
- Adherence to Standards: Follow company protocols and scripts to ensure consistent brand representation.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: No prior customer service experience is required; we value attitude and aptitude over history.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and navigating web browsers.
- Availability: Ability to work flexible hours, including evenings and weekends, as needed.
- Attitude: A positive, patient, and empathetic demeanor toward all customers.
- Reliability: Strong work ethic and punctuality.