Job Description
Launch your career in Philadelphia's thriving service industry! CityScape Solutions is seeking motivated individuals with no prior experience for our entry-level Customer Service Representative role. We provide comprehensive paid training and a supportive environment for professional growth. Join our diverse team and develop valuable skills while serving Philadelphia's dynamic community. Benefits include health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve customer concerns efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics for call volume and resolution rates
- Contribute to a positive team culture through active participation
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Strong communication and active listening skills
- Proficient with basic computer applications (MS Office, email)
- Ability to work in a fast-paced team environment
- Positive attitude and commitment to customer satisfaction
- Reliable attendance and punctuality
- Must pass background check and drug screening