Job Description
Join our dynamic team in Omaha as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy competitive pay, comprehensive paid training, and opportunities for career advancement in a supportive environment.
As a key member of our customer success team, you'll handle inquiries via phone and chat, resolve issues efficiently, and contribute to our positive brand reputation. We value teamwork and growth mindset, offering flexible scheduling and benefits including health insurance and retirement plans.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve product/service issues using established protocols and documentation
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to escalate complex issues when needed
- Meet daily performance metrics including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with clear verbal/written abilities
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Reliable attendance and punctuality for scheduled shifts
- Ability to work independently and as part of a team
- Customer service mindset with patience and problem-solving aptitude
- Must pass background check and drug screening (standard for all hires)