Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career with zero experience required! We provide comprehensive training and a supportive environment where your growth is our priority. At Sunshine Solutions LLC, we believe in nurturing talent and offering clear pathways for advancement. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture in the heart of Orlando.
What We Offer:
- Full-time position with benefits (health insurance, 401k matching)
- Paid training and ongoing professional development
- Career advancement opportunities to team lead/supervisor roles
- Employee discounts and wellness programs
- Modern, collaborative workspace in Downtown Orlando
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat
- Resolve customer inquiries and concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance skills
- Support cross-functional teams during peak demand periods
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- Fluent in English (bilingual Spanish a plus)