Job Description
Launch your career in Charlotte's thriving tech sector with our no-experience-required Customer Service Associate position! Innovate Solutions Inc. is seeking motivated individuals ready to grow with us. Enjoy comprehensive training, competitive benefits, and a collaborative environment. Join 200+ team members who started their journey here!
Why Join Us?
- Free industry certification program
- Clear career advancement path
- Modern downtown Charlotte office
- Health/dental/vision benefits
- 401(k) with company match
Responsibilities
- Handle inbound customer inquiries via phone/email/chat
- Resolve technical support tickets for SaaS products
- Document interactions in CRM systems
- Collaborate with senior team members on complex cases
- Participate in bi-weekly skills workshops
- Maintain 95% customer satisfaction score
Qualifications
- No prior experience required
- High school diploma or equivalent
- Proficient in Microsoft Office Suite
- Excellent verbal/written communication
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset