Job Description
Join our dynamic team in the heart of Manhattan! We're urgently seeking motivated individuals with no prior experience to kickstart their careers in customer service. This full-time position offers comprehensive training, competitive benefits, and immediate start opportunities. Perfect for recent graduates or career changers looking to enter the professional workforce. Work in a collaborative environment where your growth is our priority!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates using our proprietary CRM system
- Document customer interactions and maintain accurate case records
- Collaborate with support teams to resolve complex issues efficiently
- Meet key performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team improvement initiatives through regular feedback sessions
Qualifications
- No prior experience required - we provide full training
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities and attention to detail
- Positive attitude and resilience in fast-paced environments
- Ability to work flexible hours including evenings and weekends
- Valid US work authorization and reliable transportation