Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and launch your career with no prior experience required! Horizon Solutions Group is seeking enthusiastic individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. We provide comprehensive paid training, career advancement opportunities, and a supportive workplace culture. As a key member of our client success team, you'll be instrumental in building lasting relationships while developing valuable professional skills.
Our Charlotte headquarters offers modern amenities, flexible scheduling options, and a competitive benefits package including health insurance and 401(k) matching. We believe in nurturing talent from the ground up – your journey with us starts here!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and service issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with technical teams to resolve complex service escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Zero prior experience required – we provide full training
- Strong communication skills and clear speaking voice
- Ability to type 30+ words per minute
- Proficiency with basic computer applications
- Problem-solving mindset with attention to detail
- Flexible availability including weekend shifts
- Valid North Carolina driver's license for occasional off-site meetings