Job Description
Join Boston Innovations Group as an Entry-Level Customer Service Associate and kickstart your career in Boston's thriving business district! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences. Our comprehensive training program will equip you with the skills to succeed in a supportive team environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests accurately
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to downtown Boston office