Job Description
Join our dynamic team at Baltimore Community Services as an Entry-Level Customer Service Associate! No experience required – we provide comprehensive training to help you succeed. As a vital member of our support team, you'll assist customers with inquiries, resolve issues, and contribute to our mission of delivering exceptional service. This full-time position offers competitive pay, growth opportunities, and a supportive work environment in the heart of Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Learn and utilize our customer service software and tools
- Contribute to a positive team culture through active participation
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required – training provided