Job Description
Launch your career with TechNova Solutions, a leading tech innovator in London! We're seeking enthusiastic individuals with no prior experience to join our dynamic Customer Service team. Enjoy comprehensive training, a collaborative environment, and clear pathways for growth. Perfect for graduates and career changers looking to enter the thriving UK tech sector.
Competitive benefits include health insurance, pension scheme, and professional development stipends. Our London headquarters offers modern amenities and flexible working arrangements.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot basic software issues
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rates
- Participate in continuous training programs to enhance product knowledge
Qualifications
- No experience required – we value attitude over credentials
- Excellent communication skills and native-level English fluency
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and willingness to learn new software
- Ability to thrive in a fast-paced, team-oriented environment
- Valid UK work authorization and right to work