Job Description
Join Philly First Careers and launch your professional journey in the heart of Philadelphia! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Associate, you'll receive comprehensive training and mentorship to develop essential skills while contributing to our mission of delivering exceptional client experiences. This is your opportunity to grow with a company that values fresh perspectives and invests in talent development.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in daily training sessions to enhance product knowledge and service techniques
- Contribute to team goals by meeting performance metrics
- Identify opportunities to improve customer satisfaction workflows
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required - comprehensive training provided
- Strong verbal communication and active listening skills
- Proficient with basic computer applications (email, browsers, MS Office)
- Ability to work in a fast-paced environment with multiple priorities
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Passion for professional growth and learning new skills