Job Description
Join TechFlow Solutions Inc. as an Entry-Level Associate and launch your career in Raleigh's thriving tech hub! We're seeking motivated individuals ready to grow with our dynamic team. This direct-hire position offers comprehensive training, competitive benefits, and a collaborative environment where your ideas matter. Perfect for recent graduates and career changers eager to make an impact in the IT sector. Apply today and become part of Raleigh's innovation revolution!
Responsibilities
- Provide Tier 1 technical support for internal systems and client infrastructure
- Assist in troubleshooting software and hardware issues using ticketing systems
- Document processes and create knowledge base articles for team reference
- Collaborate with senior engineers on project implementations and upgrades
- Participate in cross-functional team meetings and contribute to process improvements
- Monitor system performance and escalate critical issues per SLA guidelines
- Complete training modules to develop technical proficiency in company tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+ preferred)
- Valid driver's license and reliable transportation