Job Description
Launch your career with Coastal Careers Group! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Virginia Beach. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and deliver exceptional service. If you're a people person with strong communication skills and a desire to grow, this is your chance to build a rewarding career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system
- Document all customer interactions accurately in our database
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing product knowledge and skills training
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and ability to work in a fast-paced environment
- Reliable transportation to our Virginia Beach office