Job Description
Join Tucson Tech Solutions' immediate hire remote customer support team! We're hosting a hiring event for motivated professionals ready to start now. Enjoy the flexibility of remote work while supporting cutting-edge technology solutions for clients across the US. No prior experience required—comprehensive training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document support tickets using Salesforce and CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to knowledge base documentation and improvement initiatives
- Participate in daily stand-up meetings and team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication skills with clear, empathetic verbal/written abilities
- Proficiency with Microsoft Office and remote collaboration tools
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home office setup
- Available for flexible hours including evenings and weekends
- US residency and authorization to work remotely from Arizona