Job Description
Join our dynamic team at Bluegrass Solutions Inc. as a Part-Time Customer Service Specialist in Louisville, KY! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy flexible hours, competitive pay, and a collaborative environment where your contributions make a real impact. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and account issues while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Identify opportunities to improve customer experience workflows
- Stay updated on product knowledge and service protocols
- Meet/exceed performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Valid work authorization in the United States