Job Description
Join ExpressPay Solutions and experience the future of work with daily pay opportunities! We're urgently hiring remote Customer Service Specialists in Detroit for direct hire positions. Say goodbye to waiting for paychecks – access your earnings daily while supporting our clients' needs from home. This is your chance to secure stable employment with flexible hours and competitive compensation in one of America's most vibrant cities.
Why Work With Us?
- Same-day pay for all hours worked
- Comprehensive benefits package (health/dental/vision)
- Remote-first culture with cutting-edge tools
- Clear career advancement path
- Work-life balance with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed daily performance metrics (call quality, resolution rate)
- Collaborate with team members to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Excellent communication skills with clear articulation
- Proficient with CRM software (Salesforce, Zendesk, etc.)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset