Job Description
Join FlexPay Solutions Inc., the industry leader in daily payment innovation, and transform how employees access their hard-earned wages! We're seeking passionate Customer Service Specialists to join our Philadelphia team and revolutionize payroll experiences. This direct-hire role offers competitive pay with daily pay options, comprehensive benefits, and growth opportunities in a dynamic fintech environment.
As a cornerstone of our success, you'll empower thousands of workers through seamless payment solutions while advancing your career in a supportive, results-driven culture. If you thrive in fast-paced settings and want to make tangible impacts on financial wellness, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for daily pay platform inquiries
- Resolve complex payment-related issues with empathy and efficiency
- Train clients on mobile app usage and payment scheduling features
- Collaborate with technical teams to enhance platform functionality
- Document interactions and maintain accurate case records in CRM systems
- Identify process improvements to enhance user experience
- Uphold 99% customer satisfaction rate through quality assurance protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in fintech or payroll sector
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and conflict resolution skills
- Ability to navigate multiple digital platforms simultaneously
- Strong written and verbal communication abilities
- Flexibility to work rotating shifts including weekends
- Background check and drug screen required