Job Description
Join Express Employment Professionals in Seattle for an exclusive Direct Hire opportunity with daily pay! We're seeking motivated individuals to provide exceptional customer service while enjoying the financial flexibility of getting paid daily. This full-time role offers stability with a reputable employer and immediate access to your earnings. Apply today and transform your work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, shipping, and account-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product and process training
Qualifications
- 1+ years of customer service experience in a call center or retail environment
- High school diploma or equivalent; college degree preferred
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening