Job Description
Join our dynamic team as a Daily Pay Customer Service Representative supporting a prestigious Miami-based client! Enjoy the flexibility of part-time work with same-day pay while delivering exceptional service to international customers. This remote-friendly role combines competitive compensation with the excitement of supporting a leading US brand from our London base.
Why You'll Love This Role:
- Daily pay via secure transfer
- Flexible hours (20-25 hrs/week)
- Comprehensive training provided
- Opportunity for career advancement
- Collaborative international team environment
Responsibilities
- Handle inbound/outbound customer inquiries for Miami-based luxury retail client
- Process orders, returns, and shipping inquiries via phone/email
- Maintain detailed customer records in CRM system
- Collaborate with US-based team members across time zones
- Resolve billing and product concerns with professionalism
- Meet daily performance metrics (response time, CSAT)
- Participate in weekly virtual team meetings
Qualifications
- 1+ years customer service experience
- Excellent written/spoken English
- Strong problem-solving abilities
- Comfortable with remote collaboration tools
- Ability to work flexible hours (including US EST hours)
- Basic proficiency with CRM systems
- Positive, resilient attitude under pressure
- UK work authorization required