Job Description
Are you ready to kickstart your career in Buffalo, NY? Buffalo Tech Connect is seeking motivated individuals to join our growing Customer Support team.
We are looking for "Start Tomorrow" candidates who are eager to learn, driven, and ready to make an impact. We do not require a degree for this role—just a great attitude and a willingness to grow.
Why Join Us?
- Immediate Start Opportunities
- Comprehensive Training Program
- Competitive Pay & Benefits
Don't let a lack of a degree stop you from earning a great income. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve technical issues and troubleshoot common software problems for end-users.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues effectively.
- Maintain a high level of customer satisfaction by providing accurate information and empathy.
- Assist in onboarding new team members during training periods.
Qualifications
- High school diploma or GED (Degree not required).
- Strong verbal and written communication skills.
- Basic computer literacy and comfort with navigating web browsers.
- Ability to work in a fast-paced, dynamic environment.
- Problem-solving mindset and attention to detail.
- Reliable internet connection and home office setup (if remote hybrid).