Job Description
Join our dynamic team at Coastal Connect Solutions, a leader in customer experience innovation! We're urgently hiring motivated Customer Service Specialists to deliver exceptional support to our clients. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Virginia Beach. If you're passionate about problem-solving and thrive in fast-paced settings, apply now to start your career with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex customer issues using CRM systems and escalation protocols.
- Document all interactions accurately in Salesforce while maintaining data quality standards.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction metrics.
- Meet/exceed performance targets including call resolution times and CSAT scores.
- Proactively identify opportunities for process improvements and customer experience enhancements.
Qualifications
- Minimum 2 years of customer service experience in a BPO or corporate environment.
- Proficiency with Salesforce, Zendesk, or similar CRM platforms.
- Exceptional verbal/written communication skills with strong emotional intelligence.
- Ability to multitask effectively while maintaining composure under pressure.
- High school diploma or equivalent; associate's degree preferred.
- Flexible availability including evenings and weekends as needed.
- Strong problem-solving abilities with attention to detail.