Job Description
Join our dynamic team in Charlotte as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in a fast-paced environment. This role offers flexible scheduling and growth opportunities while making a real impact on our community. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle 30+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and service escalations within SLA
- Update CRM records with accurate customer data
- Collaborate with sales team to identify upsell opportunities
- Contribute to team performance metrics and quality standards
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in high-volume environments
- Flexible availability including weekends
- Charlotte local residents strongly preferred