Job Description
Join our dynamic team as a Customer Service Specialist at Global Connect Solutions! We're seeking motivated individuals to deliver exceptional support experiences without requiring a traditional degree. If you're passionate about helping others and thrive in a fast-paced environment, this Atlanta-based role is your gateway to a rewarding career.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (degree not required)
- Minimum 1 year customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with commitment to teamwork