Job Description
Join MetroConnect Solutions as a Customer Service Specialist and launch your career without a degree! We're seeking passionate individuals to deliver exceptional customer experiences in the heart of NYC. Enjoy comprehensive training, growth opportunities, and a collaborative environment where your skills shine. Our benefits package includes health insurance, paid time off, and retirement plans.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for response time and resolution
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or call center experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail