Job Description
Are you looking for a rewarding career with weekly pay in the heart of Washington DC?
Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on providing top-tier support to clients while ensuring our employees get paid on time, every week. Our modern, collaborative environment offers the perfect blend of professional growth and financial stability.
Why Join Us?
- Weekly direct deposit guaranteed.
- Modern CRM tools and training provided.
- Flexible scheduling options.
Don't miss this opportunity to advance your career in the DMV area!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Utilize CRM software (Salesforce/Zendesk) to log interactions and update client records accurately.
- Resolve complex customer issues with patience and professionalism, escalating when necessary.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Conduct quality assurance checks on daily support tickets to ensure compliance with company standards.
Qualifications
- High School Diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong computer proficiency and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Must be legally authorized to work in the United States.