Job Description
Are you looking for a career that pays you what you deserve—on a weekly basis?
Join Apex Support Solutions, a leading provider of customer excellence in Orlando, Florida. We are currently seeking dedicated Customer Service Representatives to join our high-energy team. We offer competitive hourly rates, a supportive work environment, and the peace of mind of getting paid every Friday.
Why Join Us?
- Weekly Paycheck: Get your hard-earned money on time, every time.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $15.00 - $20.00 per hour.
- Professional Growth: Clear pathways for advancement within the company.
Job Overview
As a Customer Service Representative, you will be the first point of contact for our clients. Your primary goal is to provide exceptional service, resolve inquiries efficiently, and ensure customer satisfaction. This is a high-volume role perfect for self-motivated individuals.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on efficiency and empathy.
- Resolve customer complaints and issues by investigating problems and recommending solutions.
- Update customer account information accurately in the CRM system.
- Collaborate with team leads to meet daily and weekly performance targets.
- Provide product and service information to customers and answer detailed questions.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, retail, or call center environments.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Reliable transportation and willingness to work occasional weekends or holidays.