Job Description
Welcome to Apex Support Solutions, where we prioritize our employees' financial well-being and career growth. We are currently seeking a dedicated Customer Service Representative to join our vibrant team in Minneapolis, MN.
At Apex, we believe in rewarding hard work immediately. That is why we offer a competitive weekly pay structure that ensures you get paid on time, every time. You do not need a degree to start your journey with us; we provide comprehensive training and mentorship to help you succeed.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with efficiency and empathy. If you are looking for a stable job with a clear path to advancement, this is the opportunity for you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers with account inquiries, product information, and order tracking.
- Document all customer interactions and issues in the CRM system accurately and timely.
- Collaborate with the support team to develop solutions for complex customer problems.
- Maintain a high level of professionalism and patience during high-volume periods.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma, GED, or equivalent work experience.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to navigate multiple computer systems simultaneously.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work flexible shifts, including evenings and weekends.