Job Description
Are you looking for a stable career with weekly pay and direct hire opportunities in Charlotte, NC?
We are currently seeking motivated and detail-oriented individuals to join our growing team. This is a fantastic opportunity to secure a permanent position with a top-tier company without the hassle of temporary staffing agencies. We offer a dynamic work environment, comprehensive benefits, and the peace of mind that comes with direct employment. If you are ready to advance your career in a supportive setting, apply today!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and complaints to ensure high satisfaction ratings and retention.
- Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to improve products, services, and internal processes.
- Assist in training new hires and sharing best practices with the support team.
- Meet and exceed daily, weekly, and monthly performance targets and KPIs.
- Identify opportunities for upselling and cross-selling products to enhance customer value.
Qualifications
- High school diploma or GED required; associate degree or relevant certifications preferred.
- Proven experience in customer service, sales, or support roles (1+ years preferred).
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to multitask and work in a fast-paced, deadline-driven environment.
- Strong problem-solving abilities and a customer-first mindset.
- Valid driver's license and reliable transportation (for occasional team meetings).