Job Description
Join our award-winning customer service team at Nexus Solutions Inc. and become the voice of our brand! We're urgently seeking passionate Customer Service Representatives in New York to deliver exceptional experiences to our global clientele. Enjoy competitive compensation, comprehensive benefits, and rapid career advancement in our downtown Manhattan headquarters.
Why Nexus Solutions?
• Industry-leading training programs
• Health/dental/vision insurance from day one
• 401(k) matching up to 6%
• Monthly performance bonuses
• Hybrid work options (3 days office/2 days remote)
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within 15-minute SLA
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with technical support teams for complex issue resolution
- Document all interactions in CRM with 100% accuracy
- Identify upsell opportunities during customer interactions
- Participate in weekly performance improvement workshops
- Maintain 95% customer satisfaction score (CSAT) threshold
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital workspace
- Associate degree or equivalent professional certification
- Fluency in English and Spanish (bilingual candidates prioritized)
- Available for flexible shifts including weekends