Job Description
Join our award-winning customer service team in Tulsa and make an immediate impact! We're urgently seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive compensation, comprehensive benefits package including health/dental/vision, 401(k) matching, and opportunities for rapid advancement. Our modern downtown office features collaborative workspaces, free parking, and a supportive culture that values your growth.
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and account inquiries on first contact
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams to troubleshoot escalated issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly training to refine product knowledge and skills
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce preferred) and Microsoft Office
- Exceptional written/verbal communication with neutral accent
- Ability to multitask in fast-paced digital/phone channels
- High school diploma or equivalent; college degree preferred
- Strong problem-solving skills with analytical mindset
- Flexibility to work evenings/weekends as needed
- Passion for continuous improvement and customer advocacy