Job Description
Are you passionate about delivering exceptional customer experiences? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our thriving team in Tulsa, Oklahoma. In this pivotal role, you will serve as the voice of our brand, ensuring our clients receive the support they need with speed and empathy.
We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that fosters professional growth.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Health, dental, and vision insurance.
- Professional development opportunities.
- Supportive and inclusive company culture.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document all interactions and resolutions in our CRM system.
- Identify and escalate complex issues to appropriate departments.
- Build lasting relationships with customers to ensure retention and satisfaction.
- Collaborate with team leads to improve service protocols.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center operations.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be willing to work in a hybrid office setting in Tulsa, OK.