Job Description
Are you a dedicated problem-solver who loves helping people? We are looking for an enthusiastic Customer Service Representative to join our growing team in Tucson, AZ. In this pivotal role, you will be the voice of Horizon Customer Solutions, ensuring our clients receive the support they need with a smile.
As part of our family, you will work in a dynamic environment that values your input and rewards your hard work. We offer competitive pay, comprehensive benefits, and a clear path for career advancement. If you are ready to make a difference in people's lives, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve customer complaints, issues, and questions by investigating problems and implementing effective solutions.
- Process orders, returns, and exchanges accurately while maintaining detailed and up-to-date records.
- Educate customers on our products and services, ensuring they understand how to get the most out of their accounts.
- Collaborate with the sales and technical teams to escalate complex issues and provide feedback on customer needs.
- Maintain a positive and empathetic demeanor even in challenging situations to preserve brand reputation.
Qualifications
- High school diploma or equivalent is required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced remote or hybrid environment.